Returns and Refunds FAQ

1) Can I modify/cancel my order? 
You may cancel your order during the processing period. However, there will be a $5 processing fee that will be deducted to your refund. If you wish to cancel your order, please send an email to support@raro-shopping.com.

Orders that are shipped already cannot be cancelled or modified. 
 
2) Can I return an item for a full refund?
To be eligible for a return, the item must be unused and in the same condition that you received it. 
Please inform us within 14 days of receiving the item/s. No refund or return requests will be entertained if the item/s has been with you for more than 14 days. Women’s underwear and swimwear can only be returned if the hygiene seal is still intact. 
Do not send your purchase back to the manufacturer. We will send you the return address when you send an email of request to support@raro-shopping.com. 
 
3) When can I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process the refund within 7 days upon receiving the items.
 
4) Can I exchange an item for a different size? 
If you choose the wrong size, we can offer a free exchange. Some of our products have different measurements, so it is very important to check the size chart posted on each product.
 
5) Do you have a return shipping label?
No, we don't. You will be responsible for paying for the shipping cost of returning your item. You may return the items thru your local post with the lowest cost available, but we recommend a trackable shipping service, so we could track accordingly the package.
 
6) What is your return address?
Our returns center is in the USA. Please email us at support@raro-shopping.com if you wish to return/exchange an item.