1) I changed my mind. Can I modify/cancel my order?
We cannot modify/cancel if the order is being processed already or has been shipped. We try to process the orders once we receive them so you would receive the item as soon as possible. Although, if you contact us within an hour after making the order (firstname.lastname@example.org), we can still modify/cancel your order.
2) Can I return an item for a full refund?
To be eligible for a return, the item must be unused and in the same condition that you received it.
Please inform us within 14 days of receiving the item/s. No refund or return requests will be entertained if the item/s has been with you for more than 14 days already. Women’s underwear and swimwear can only be returned if the hygiene seal is still intact.
Do not send your purchase back to the manufacturer. We will send you the return address when you send an email of request (email@example.com).
3) When can I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process the refund within 7 days upon receiving the items.
4) Can I exchange an item for a different size?
If you choose the wrong size, we can offer a free exchange. All of our products have different measurements, so it is very important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy.
5) Do you have a return shipping label?
No, we don't. You will be responsible for paying for the shipping costs for returning your item. You may return the items thru your local post with the lowest cost available, but we would recommend a trackable shipping service, so we could track accordingly the package.
6) What is your return address?
We have a mailbox in the USA. Please email us (firstname.lastname@example.org) if you wish to return/exchange an item.